Hotel and Accommodations

General Terms and Conditions of the Supplier of tours and other tourist services (referred company)

Within the scope of an intermediary service, Sonema shall provide the visitors and Suppliers of tours or tourist services with this booking Platform. Furthermore, Sonema shall also provide this booking Platform to certain cooperating partners (sub-agent/ distribution partner) for the booking of the Supplier’s tourist services. The use of this Platform by sub-agents or distribution partner requires a separate contractual agreement and is not permitted without the prior written authorization of Sonema

Contracts for tourist services are to be concluded directly between the users of this booking Platform and the Suppliers of tours or other tourist services. If users book services via a linked partner Platform or if a sub-intermediary makes a booking on behalf of a user of a connected partner Platform, a corresponding contract shall be concluded directly between this user and the Supplier

Sonema is not a contracting party with regards to the tourist services offered on this booking Platform.

Sonema Terms of Use

This website (including sub-sites and including text, images, videos, software, products, services, and other information contained in or presented on the website; all together with the “Website”) is provided by Sonema (10 Firenze Street – 95021 Aci Castello (Catania) Italy, You can contact us by email:

Application of these Terms of Use

These Terms of Use (the “Terms of Use”), together with our privacy policy (the “Privacy Policy”), apply to any use of the Website. Visitors of the Website (“User” or “you”) may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.

No Offer

The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the Website require a booking request through the Sonema Platform and the supplier’s acceptance of the booking request according to the General Terms and Conditions of Sonema

No warranty

While Sonema tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, about its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). Sonema may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such.

Sonema may also block Users from accessing the Website or parts of it or require certain conditions to be fulfilled for such access. Sonema does not provide any warranties, express or implied, about the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software

Limitation of Liability

Sonema excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health, or claims based on product liability regulation.

Intellectual Property Rights

As between you and Sonema, the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

Changes to the Terms of Use

Sonema may amend these Terms of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. Sonema expects you to regularly refer to this section to make sure you are familiar with the applicable Terms of Use. Any further use of the Website following such amendments means you consent to the amendment.

Applicable law and jurisdiction

The law of the Italian Republic shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you have placed the order, as the consumer, and at the time of the order your normal place of residence is in another country, the application of the mandatory legal provisions of this country remains unaffected by the choice of law in a clause. The exclusive place of jurisdiction is Catania

Terms and conditions of use for Sonema’s online offer

Sonema runs an intermediary Platform for tourist offers in the form of an online offer via the internet and apps. On the Sonema Platform users have the chance to find and book tours, activities, and experiences all over the world. The online offer comprises guided tours, cooking courses, sightseeing tours by bus, river barge trips, tickets for entry to sightseeing locations, and other services. The offers are placed online by a range of local suppliers around the world (hereinafter referred to as “Suppliers”) with whom the respective contract for tourist services is concluded (“service agreement”). The Suppliers’ services can be accessed via the Sonema and bookings can be made.

Sonema approaches both, consumers and companies. For the purposes of these General Terms and Conditions, the following applies:

a. A “consumer” is any individual person who has concluded a contract for purposes that cannot be predominantly assigned to commercial or independent work activities
b. A “company” is a natural person or legal entity, or a partnership, which is performing its commercial or independent activities by concluding this contract
c. The “user” denotes a natural person unless this person has been explicitly registered with Sonema as a legal entity..


The subject of the General Terms and Conditions

These General Terms and Conditions apply to any use of the Sonema Platform, such as via the internet and apps.


The use of the Sonema Platform offer can only be carried out upon registration both by the hosts or experience providers and by the guests or users of the experiences During registration, the user sends an electronic registration form and agrees to the General Contractual Conditions. Registration with Sonema ends only when confirmation has been sent to the e-mail address specified by the user. Individuals must be 18 years of age or older to be able to register. The user must keep the password he has set and take appropriate precautions to prevent third parties from becoming aware of it.

Sonema services/conclusion of the contract

After the user has entered the desired parameters on the Sonema Platform (for an example travel destination, type of excursion, date and time of departure, number of participants and price options) will show the user information on the provider’s services (“information on services”). Based on that information, provided that the desired service is available, the user can submit a contractual offer that will be sent to the respective supplier, a sub-intermediary acts on behalf of the reported user. This occurs after selecting the desired service and transferring it to the cart, by clicking on the “Confirm and book” button.

The use of the Sonema Platform, the registration of an account, and the insertion of advertisements are free, Sonema is authorized to collect the invoiced amount in the name and on behalf of the supplier, paying the fees to the service providers (hosts) on the day after the check-in of the guests by PayPal / bank transfer withholding their percentage of 15%. Sonema does not guarantee the correctness of the data forwarded or the provision of services by the supplier, as all the information indicated and forwarded is based on data from suppliers or third parties and cannot be verified in detail by Sonema

Sonema does not guarantee the correctness of the data forwarded or the provision of services by the supplier, as all the information indicated and forwarded is based on data from suppliers or third parties and cannot be verified in detail by Sonema.

Availability and warranty

Sonema does not guarantee in any way the correctness or completeness of the data made available by third parties (such as suppliers). Sonema makes no warranties for the services provided by suppliers. The contact person for the user in case of questions and complaints regarding the service contract and its execution is the respective provider. Sonema assumes no responsibility

Responsibility of Sonema

If Sonema has not assumed a contractual obligation deriving from an explicit agreement with the user, the same is not responsible for the implementation of the corresponding agreements with suppliers per the user’s booking request. Without an explicit agreement or guarantee, Sonema is not liable for defects in the provision of the service and/or for material damage or personal injury suffered by the user, about the travel service provided and/or relating to the services provided. Any liability of Sonema for culpable non-fulfillment of obligations relating to the brokerage of contracts remains unaffected by the above conditions.


The user can cancel his registration on the Sonema Portal at any time by requesting the cancellation of his account via email/pec. In the case of accommodation/hotel and service providers (hosts), the cancellation can take place at any time, after completing the reservations already received.

Data Protection

Sonema collects and uses the personal data of users to the extent necessary for the creation, modification of the content, or modification of the contractual conditions of Sonema between the user and Sonema Modification of these General Contract Conditions.

Sonema reserves the right to modify these General Contractual Conditions at any time without the need to indicate the reasons

It will only make changes that affect the user, to which the user must consent, in consideration of the interests of both. This concerns, for example, cases of alteration of contractual equivalence, as well as cases of legislative gaps and changes in legislation. The modified conditions will be sent to the user by e-mail at the latest two weeks before they enter into force. If the user does not refuse the validity of the new General Contractual Conditions within two weeks of receiving the e-mail, the modified General Contractual Conditions are considered accepted.

General contractual conditions of the provider of accommodation/hotels and tours and other tourist services Truthful information.

The information transmitted through the Sonema Platform must be truthful. The provider reserves the right to withdraw from the contract or to exclude users from participating in the service and to request compensation for cancellation costs in the event of incorrect information by the user.

Self-liability for insurance

The price of the service does not include any insurance. It is your responsibility to provide sufficient insurance protection. Insurance coverage requirements depend on the business book.

All correspondence between users or users reported by them and the supplier must take place through the platform via the Sonema chat in real-time

Cancellation guidelines

If the user cancels a reservation, the cancellation conditions indicated in the product description indicated by the supplier (host) applies, the following cancellation fees will be applied in case of cancellation:

a) up to 24 hours before the start of the activity: full refund

b) more than 24 hours before the start of the activity and in case of no-show: no refund

The refund will be made using the same payment method. In the case of using credit cards with a monthly charge, the amount will be credited at the end of the current billing period. The exact date of the refund depends on the conditions agreed in the user’s credit card agreement. The refund by bank transfer will take place within seven working days.

Extraordinary cancellation: The supplier may cancel the reservation on the agreed date without notice if weather conditions, official measures, strikes, or other unforeseeable and unavoidable external conditions (mainly due to force majeure) make it impossible to reach the accommodation/hotels or the execution of the activity either make it significantly more difficult or put it at risk. In such cases, the price paid will be refunded.