Experiences Terms and Conditions

General Terms and Conditions of the Supplier of tours and other tourist services (referred company)
Within the scope of an intermediary service,Sonema shall provide the visitors and Suppliers of tours or tourist services with this booking Platform. Furthermore, Sonema shall also provide this booking Platform to certain cooperating partners (sub-agent/ distribution partner) for the booking of the Supplier’s tourist services. The use of this Platform by sub-agents or distribution partner requires a separate contractual agreement and is not permitted without the prior written authorization of Sonema
Contracts for tourist services are to be concluded directly between the users of this booking Platform and the Suppliers of tours or other tourist services. If users book services via a linked partner Platform or if a sub-intermediary makes a booking on behalf of a user of a connected partner Platform, a corresponding contract shall be concluded directly between this user and the Supplier. Sonema is not a contract party with regards to the tourist services offered on this booking Platform.

Sonema Terms of Use

This website (including sub-sites and including text, images, videos, software, products, services and other information contained in or presented on the website; all together the “Website”) is provided by Sonema (10 Firenze Street – 95021 Aci Castello (Catania) Italy , You can contact us by email : info@sonema.host

Application of these Terms of Use

These terms of use (the “Terms of Use”), together with our privacy policy (the “Privacy Policy”), apply to any use of the Website. Visitors of the Website (“User” or “you”) may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.

No offer

The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the Website require a booking request through the Sonema Platform and the supplier’s acceptance of the booking request according to the General Terms and Conditions of Sonema

No warranty

While Sonema tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties).Sonema may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. Sonema may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access. Sonema does not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software.

Limitation of liability

Sonema excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

Intellectual property rights

As between you and Sonema the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

Amendments to the Terms of Use

Sonema may amend these Terms of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. Sonema expects you to regularly refer to this section to make sure you are familiar with the applicable Terms of Use. Any further use of the Website following such amendments means you consent to the amendment.

Applicable law and jurisdiction

The law of the Italian Republic shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.If you have placed the order, as the consumer, and at the time of the order your normal place of residence is in another country, the application of the mandatory legal provisions of this country remain unaffected by the choice of law in clause .The exclusive place of jurisdiction is Catania

User Terms and Conditions for the online offer of Sonema

Sonema runs an intermediary Platform for tourist offers in the form of an online offer via the internet and apps. On the Sonema Platform users have the chance to find and book tours, activities and experiences all over the world. The online offer comprises guided tours, cooking courses, sightseeing tours by bus, river barge trips, tickets for entry to sightseeing locations and other services. The offers are placed online by a range of local Suppliers around the world (hereinafter referred to as “Suppliers”) with whom the respective contract for tourist services is concluded (“service agreement”). The Suppliers’ services can be accessed via the Sonema and bookings can be made. Sonema approaches both, consumers and companies. For the purposes of these General Terms and Conditions, the following applies:
a. A “consumer” is any individual person who has concluded a contract for purposes which cannot be predominantly assigned to commercial or independent work activities
b. A “company” is a natural person or legal entity, or a partnership, which is performing its commercial or independent activities by concluding this contract
c. The “user” denotes a natural person, unless this person has been explicitly registered with Sonema as a legal entity..

Subject matter of General Terms and Conditions

These General Terms and Conditions apply to any use of the Sonema Platform, such as via the internet and apps.


the use of the Sonema Platform offer can only be carried out upon registration both by the hosts or experience providers, and by the guests or users of the experiences During registration, the user sends an electronic registration form and agrees to the General Contractual Conditions. Registration with Sonema ends only when a confirmation has been sent to the e-mail address specified by the user. Individuals must be 18 years of age or older to be able to register. The user must keep the password he has set and take appropriate precautions to prevent third parties from becoming aware of it

Sonema services / conclusion of the contract

After the user has entered the desired parameters on the Sonema Platform (for example travel destination, type of excursion, date and time of departure, number of participants and price options),
will show the user information on the provider’s services (“information on services”). Based on that information, provided that the desired service is available, the user can submit a contractual offer that will be sent to the respective supplier, a sub-intermediary acts on behalf of the reported user. This occurs after selecting the desired service and transferring it to the cart, by clicking on the “Confirm and book” button.
The use of the Sonema Platform, the registration of an account and the insertion of advertisements are free, Sonema is authorized to collect the invoiced amount in the name and on behalf of the supplier, paying the fees to the service providers (hosts) on the day after the check-in of the guests by paypal / bank transfer withholding their percentage of 15%.
Sonema does not guarantee the correctness of the data forwarded or the provision of services by the supplier, as all the information indicated and forwarded is based on data from suppliers or third parties and cannot be verified in detail by Sonema.

Payments on Sonema

The price paid by the user for the supplier’s services is subject to the service agreement concluded with the supplier. Sonema is authorized to collect the invoiced amounts in the name and on behalf of the supplier. In the event that the user has to make payments in a currency other than his national currency (payment required in a foreign currency), Sonema may request payment in the user’s national currency and the request for payment in foreign currency can be converted on the basis of the exchange rate in force at the time of signing the contract. Sonema may require the user to pay an adequate contribution for the conversion. With reference to the service agreement and its payment, the respective supplier is the contractual counterparty and contact person for the user. The user can only ask the respective supplier to reimburse a payment. A refund granted by the supplier can also be made by the supplier through Sonema. In order to make the process easier for the user, we recommend communication via the Sonema Platform In order to use the Sonema payment function, the user must register. The user must enter correct information regarding the payment (paypal / bank transfer) and update the details immediately in the event of a change
The user will be informed during the booking process about the payment methods allowed for the respective service. By authorizing the payment, the user consents to the use of his payment data for the collection of payments by the creditor.


All Sonema prices are per person, VAT and all other taxes included. Local taxes and / or fees may apply locally. The prices specified by the suppliers may be subject to special conditions, for example with reference to the cancellation and refund of payments made. Users are advised to carefully check, before making a reservation, the existence of separate conditions concerning the respective service agreement

Availability and warranty

Sonema does not give any guarantee for the correctness or completeness of data made available by third parties (such as suppliers). Sonema does not give any guarantee for the services provided by the suppliers. The contact person for the user in case of questions and claims related to the service agreement and its execution is the respective supplier. Sonema assumes no responsibility.

Responsibility of Sonema

If Sonema has not assumed a contractual obligation resulting from an explicit agreement with the user, the same is not responsible for the implementation of corresponding agreements with suppliers in accordance with the user’s booking request. Without an explicit agreement or guarantee, Sonema is not liable for defects in the provision of the service and / or for material damage or personal injury suffered by the user, in relation to the travel service provided and / or relating to the services provided. Any liability of Sonema for culpable breach of obligations relating to the brokerage of contracts remains unaffected by the above conditions.


The user can cancel his registration on the Sonema Portal at any time by requesting the deletion of his account via email / pec. In the case of service providers (hosts), the cancellation can take place at any time, after completing the reservations already received and rewarding the cancellation

Data protection

collects and uses personal data of users to the extent necessary for the creation, editing of the content or modification of the contractual conditions of Sonema between the user and Sonema

Modification of these General Contractual Conditions

Sonema reserves the right to modify these General Contractual Conditions at any time without having to indicate the reasons.
It will only make changes that affect the user, to which the user must consent, in consideration of the interests of both. This concerns, for example, cases of alterations in contractual equivalence as well as cases of legislative gaps and changes in legislation. The modified conditions will be sent to the user by e-mail at the latest two weeks before they come into force. If the user does not refuse the validity of the new General Contractual Conditions within two weeks of receiving the e-mail, the modified General Contractual Conditions are considered accepted. General Contractual Conditions of the Provider of tours and other tourist services

Truthful information

The information transmitted through the Sonema Platform must be truthful. The supplier reserves the right to withdraw from the contract, or to exclude users from participating in the service and to request compensation for cancellation costs in the event of incorrect information by the user.

Arrival at the meeting point and compliance with the conditions

Users are responsible for arriving on time at the communicated meeting point. In case of travel for the chosen activity with departure from abroad, it is the user’s responsibility to carry the necessary travel documents (passports, etc.) and comply with the relevant legal provisions such as health regulations, etc.

Additional Contractual Conditions

In the event that the supplier in a contract concluded with users adds to these General Contractual Conditions of the Provider of tours and other tourist services further conditions regarding participation and transport or other conditions, users are responsible for complying with said additional conditions. The supplier reserves the right to exclude participants from the activity in the event of non-compliance with these conditions.

Self-responsibility for insurance

The price of the service does not include any insurance. It is the user’s responsibility to provide sufficient insurance protection. The insurance coverage requirements depend on the activity booked

Exchange of messages and communications between suppliers & users

All correspondence between users or users reported by them and the supplier must take place through the platform via Sonema chat in real time

Cancellation guidelines

If the user cancels an activity, the cancellation conditions indicated in the product description indicated by the supplier (host) apply Except that there are no different cancellation conditions in the supplier’s product description, the travel service provider will apply the following cancellation fees in case of your cancellation: a) up to 24 hours prior to the start of the activity: full refund b) later than 24 hours prior to the start of the activity and in case of no-show: no refund The refund will be made using the same payment method. In case of use of credit cards with monthly charge, the amount will be credited at the end of the current billing period. The exact date of the refund depends on the conditions agreed in the user’s credit card contract. The refund by bank transfer will take place within seven working days.

Extraordinary cancellation

The supplier may cancel the activity on the agreed date without notice in the event that weather conditions, official measures, strikes or other unforeseeable and unavoidable external conditions (primarily due to force majeure) make the execution of the activity impossible or make it considerably more difficult or put it at risk. In such cases, the price paid will be refunded.

Exclusion from participation

The provider is authorized to prevent users from joining an activity or to exclude them from an activity if they do not meet the personal requirements for participation, their participation poses a danger to them or someone else, or their participation in long term made the business impossible for another reason. The same applies to users reported by them. In such cases, the price paid cannot be refunded.

Program changes

In addition, the provider reserves the right to make non-essential changes to the program where necessary for unforeseeable or unavoidable reasons

Time zone

For the calculation of the time and for the deadlines, the time zone of the supplier is valid.

Responsibility of the tour or tourist service provider

The provider is responsible for its services in accordance with applicable law, and liability is excluded where permitted by applicable law.

Modification of these General Contractual Conditions

These General Contractual Conditions of the Tour Provider and other tourist services may be modified at any time and without notice for future bookings. The respective conditions valid for each individual booking apply. The user has no right to demand the application of the existing Conditions even in the case of future bookings